United Arab Emirates
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Category: Add-ons

What is the "Flexible ticket" option

This product gives the opportunity to our clients to pay an extra amount during the purchase if they wish to rebook their ticket without covering the penalty of the airline company and our agency Administration fee.

 

It is important to note:

 

  • The service can only be purchased before the booking is created.
  • Each ticket can only be changed ONCE as per the "Flexible ticket" service
  • In case the new ticket is more expensive, the price difference will have to be covered by the passenger

 

More details regarding the product can be found in the Terms and Conditions of the "Flexible ticket"

What is the support package?

Support Packages are designed to allow our customers to select the level of support service they prefer to receive with regards to their flight reservation. Each Support Package is associated with a particular flight reservation and cannot be transferred to another flight reservation.

 

Details regarding the support package can be found in the "Support packages - Terms and conditions" document attached to your email with the ticket confirmation and are also presented directly on our website during the booking procedure.

Can I change My ticket for free with Premium/Platinum support package

According to the conditions of some Support packages the Change/cancellation fee is waived in case you request a change or cancellation of your e-ticket. The Change/cancellation fee is an administrative fee charged per passenger in case you proceed with flight reservation change or cancellation. It is charged in addition to the penalties incurred by the airline as per the flight fare rules. In case a particular Support Package offers waived change/cancellation fee, any charges incurred by the airline remain payable.

Can I refund the support package?

The total price paid for the Support Package will be refunded to the customer only in one of the below cases:

 

  • when the flight tickets cannot be issued due to a technical problem
  • when the customer asks for cancellation before the tickets are issued

 

In all other cases, the product is non-refundable after purchase.

Can I cancel My ticket for free with Premium/Platinum support package

According to the conditions of some Support packages the Change/cancellation fee is waived in case you request a change or cancellation of your e-ticket. The Change/cancellation fee is an administrative fee charged per passenger in case you proceed with flight reservation change or cancellation. It is charged in addition to the penalties incurred by the airline as per the flight fare rules. In case a particular Support Package offers a waived change/cancellation fee, any charges incurred by the airline remain payable.